Privacy Policy

1. Who We Are

Naples Business Technology Optimization ("Naples BTO," "we," or "us") is a solo-run consulting business based in Naples, Florida. This policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

When you book a discovery call or work with us, we collect:

• Contact details you provide, such as your name, email address, and phone number.
• Answers to our pre-booking questions, including your business type, team size, and the challenge you described.
• Information you share during calls, interviews, and project work about how your business operates.
• Standard technical details from your visit, such as browser type and the pages you viewed, collected through basic analytics.

3. How We Use Your Information

We use your information to:

• Schedule and conduct your discovery call and any follow-up.
• Prepare and deliver the Lost Hours Map and other work.
• Respond to your questions and provide support.
• Improve our services and this website.

4. Text Messages and Calls

When you provide your phone number and give consent, we may use it to contact you about your booking, your project, and related follow-up. This may include text messages and phone calls. Message and data rates may apply depending on your carrier. You can stop receiving text messages at any time by replying "STOP," and you can opt out of calls by asking us directly. We will not sell or rent your phone number to anyone.

5. How We Share Information

We do not sell your information. We share it only as needed to provide our services, such as with the scheduling and booking tools we use to set up your call, and when required by law. Any service we use handles your information under its own privacy practices.

6. How We Protect Your Information

We take reasonable steps to protect your information, but no system is completely secure. We limit access to the people and tools that need it to do their work.

7. How Long We Keep It

We keep your information for as long as needed to provide our services and meet legal obligations. If you ask, we will delete or correct your information where we are able to.

8. Your Rights

You can ask to see, correct, or delete the information we hold about you, and you can opt out of future contact at any time. To make any of these requests, contact us using the details below.

9. Children

Our services are for businesses, not individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent change. See also our Terms of Service.

11. Contact

Naples Business Technology Optimization is based in Naples, Florida. You can reach us at (239) 920-7762 or contact@naplesbto.com with any questions about this policy or your information.